Refund policy
Returns
We offer a 30-day hassle-free return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and in good condition
- In its original packaging
You’ll also need your order number or proof of purchase.
How to Start a Return
To initiate a return, please contact us at bodyreliev@gmail.com with your order details.
Important:
Do not send your item back without contacting us first. We will provide you with the correct return instructions.
Once your return is approved, we will:
- Provide a free return shipping label
- Share the correct return address based on your location
Free Returns
We offer free return shipping on all eligible returns.
There are:
- No return fees
- No restocking fees
Our goal is to make the process simple, fast, and completely risk-free.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at bodyreliev@gmail.com, and we will resolve the issue at no cost to you.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a replacement is:
- Request a return
- Place a new order once your return is approved
Non-Returnable Items
We currently do not have specific non-returnable categories.
If you have any questions about your item, feel free to contact us.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, in accordance with EU regulations.
Refunds
Once your return is received and inspected, we will notify you of the approval.
If approved:
- Your refund will be issued to your original payment method
- Processing time: 5–10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed after approval, please contact us at bodyreliev@gmail.com.